1. Information We Collect

When you use our services, we may collect the following information:

• **Personally Identifiable Information (PII):** Your name, email address, and phone number (for account creation and communication).
• **Transactional Data:** Recharge/bill payment amount, operator/biller name, and consumer ID (e.g., mobile number, DTH number, electricity account number).
• **Payment Data:** Last 4 digits of the payment method, transaction reference number (We **never** store your full card number or CVV).
• **Usage Data:** IP address, browser type, device information, and time spent using our services.

2. How Information is Used

We use your information primarily for these purposes:

• To **Provide Services:** To successfully process recharges and bill payments.
• **Customer Support:** To resolve any transactional issues or inquiries.
• **Security & Fraud Prevention:** To detect and prevent fraudulent transactions.
• **Service Improvement:** To enhance our services and user experience.

3. Information Sharing

We do not share your personal information unless one of the following reasons applies:

• **Service Providers:** For successful transaction completion (e.g., BBPS network, mobile operators, payment gateways).
• **Legal Requirements:** To comply with law, governmental requests, or court orders.
• **Your Consent:** With your explicit consent for any other purpose.

4. Data Security

We employ technical and organizational security measures to protect your information from unauthorized access or disclosure. All payment data is processed in compliance with PCI DSS guidelines.

5. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will post a notice on our website when material changes are made.

If you have any questions, please contact us at support@viexpress.com.